Welcome to Dynamic Staffing Group

With technical recruiting becoming more of a fundamental component for business success, companies need a recruiting partner that understands the necessary skills and experience to build a successful business. Dynamic Staffing Group works as a strategic partner to identify and place the highest caliber of technical talent for a wide range of industries. We assist organizations by getting qualified candidates quickly for single contract consulting, on-going positions or a large team of IT professionals for a long-term project.

Dynamic Staffing Group hires for technology positions including hardware technicians, help desk specialists, IT technicians, software engineers, and project managers. We help local and regional businesses find the expertise, knowledge and connections they need to meet goals and make an impact in their communities.

Whether you’re an IT professional looking for your next big opportunity or an employer looking for a workforce solution that will take your business to the next level, Dynamic Staffing Group promises to meet and exceed your expectations.
Our team can find the right IT professionals and career opportunities to keep you competitive in today’s market.

Help desk technician job description

All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment.

In addition, technicians should have a strong technical understanding of technology, including the various hardware, software and networking systems being supported.
Employer requirements depend on the help desk position level.

Tier 1, an entry-level position, normally requires less than two years of work experience and may require an associate’s degree or completion of coursework at a technical school.

Tier 2  jobs typically require two to four years of work experience and may require a bachelor’s degree or a two-year degree and additional, equivalent work experience in a help desk setting.

Tier 3 positions often require four or more years of help desk experience, may require a bachelor’s degree in computer science or a related field, and/or professional certifications such as HDI’s Customer Service Representative or Support Center Analyst or the Microsoft Certified Systems Engineer (MCSE) designation.

Typical duties of a help desk technician

Tier 3

• Researching and resolving the most difficult and complex problems that other help desk levels have been unable to resolve
• Analyzing and identifying trends in issue reporting and devising preventive solutions
• Mentoring other help desk personnel on hardware and software problem analysis and resolution

Tier 2

• Resolving more complex issues requiring detailed systems and applications knowledge; these issues have been escalated from Tier 1
• Deciding whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation

Tier 1

• Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software or network problems
• Recognizing and escalating more difficult problems to Tier 2 support
• Logging call activity

Systems analyst job description

Successful systems analyst candidates must be excellent analytical thinkers and problem solvers, as well as effective communicators.
A broad understanding of and experience working with hardware and software systems, including their installation, maintenance and life cycles is required.
Employers look for five or more years of experience working with specific applications and/or operating systems.

Typical duties of a systems analyst

• Analyzing systems hardware and software problems and developing technical solutions
• Translating user and/or systems requirements and information into functional technical specifications
• Writing and maintaining detailed systems documentation, including user manuals and technical manuals
• Acting as a liaison between developers and end users to ensure technical compatibility and satisfaction